Creating an Internal Actor

The code is a unique field that identifies the actor. Most customers populate this field with the actor’s first initial/last name or last name/first initial.

If the actor will be logging into the system, this is the logon ID used by the actor to log into the application. Ensure the logon user entry exactly matches the user ID entered in the user account on your server. Passwords do not need to be set up as the application uses the password from the user's account on the server.

Check this checkbox to allow the actor to log into the application with a valid user ID.

Enter the first and last name of the actor. This information can be used for searching.

This field is used for escalation and also for Training Management. It is used as a method to search for actors. Use the DEFAULT actor as the manager, if needed, until you add all actors or configure your actor list using your org chart.

Enter the title of this actor, basically the role that this actor plays within the organization. This information is entered for identification.

Enter or zoom to select the site at which the user will be located.

This field is used for escalation and for restrict org unit security. It is also used to search for actors.

Enter the user’s email address in this field.

Enter additional address information.

Enter the user's telephone and fax information.

If you have set up the system to translate SmartSolve using languages other than English and your contact will be logging into the system, please refer to the Translating Field Names section in the Studio Designer Help System.

Enter or zoom to select the organization to which the user will belong.

The Detail folder contains all of the details about the actor's login, title, and phone information.

Roles are assigned to actors if they will be logging into the application or if you are using them as placeholders in records, such as investigators and approvers. See Attaching Multiple Roles to a Single User.

This is a read only folder used by the administrator to quickly view how many approval or review groups this actor has been added to.

Rights groups are assigned to actors if they will be logging into the application, such as investigators and approvers. See Attaching Multiple Rights Groups to a Single User.

This is a read only folder used by the administrator to quickly verify if the actor has the correct right or is missing a right to perform a function. The rights in this folder are populated when rights groups are added.

This folder is used to modify the actor’s address information.

This folder displays the document training requirements for the user.